RLO needed in Chelsea and Kensington (Camden)

£25000 to £30000 plus £3000 car allowance

Permanent

Reporting to the Operations Director.

Responsibilities:

· Be the point of contact for residents

· Manage any queries or complaints in a timely manner

· Attending and contributing to operational meetings

· Oversee the complaints procedure ensuring complaints are dealt with quickly and effectively

· Working with site management team to keep residents fully informed

· Liaise and support residents throughout planned maintenance

· Identify any special needs or circumstances of individual residents

· Maintain records in line with company procedures ensuring compliance with GDPR

Requirements:

· Previous experience of providing high level customer service to members of the public

· Ability to interact sensitively with others

· Using computers and computer systems to enter data, or process information

· Effective complaints handling skills

· Pro-active, self-motivated and knows when to seek guidance

· Ability to work alone and as part of a team to achieve common objectives

· Experience within construction industry and in a liaison/housing role

· Experience of scheduling local authority domestic heating installations

A full driving licence and transport is essential.